Shipping & Returns

Janome AirThread 2000D Professional

Shipping Australia Wide

  • We ship Australia wide
  • We typically dispatch orders within 24 – 48 hours via Australia Post
  • All shipments include tracking
  • We charge a flat rate of $30 to ship sewing machines anywhere within Australia


If you are not entirely satisfied with your purchase from Craft and Sewing Centre, we’re here to help.

If you need to return an item call us on 0411 789 144 as we’re often able to fix problems over the phone. 


Faulty or damaged goods

We’re happy to have you contact us and arrange to return an item you’ve purchased if you deem that:

  • it does not match the description we gave
  • it is not of acceptable quality
  • it has a fault
  • you can supply proof of purchase.

Once we receive your return we’ll inspect the item. If we deem the product fault or damage to be major we may issue a refund via the payment method used in your initial purchase. An in-store credit or exchange is also available in place of a refund.

If the damage or fault is minor, we reserve the right to offer a repair only. In this case we then reserve the right to not offer a refund, in-store credit or exchange.

If we’re not able to establish proof of your purchase, we won’t be able to provide a refund, store credit or exchange. 

Husqvarna Viking Opal 690Q

Changing your mind

If you change your mind about an item you purchased we’re happy to have you return it for an in-store credit or exchange.

To be eligible, the item must be:

  • unused
  • in the same condition that you received
  • in its original packaging
  • returned along with your proof of purchase within 30 days of you receiving it.

Your credit won’t include any shipping and handling charges incurred when it was initially sent to you and you’ll also need to cover the shipping costs to return the product.

Unfortunately we aren’t able to provide a refund in cases where you change your mind.