In need of repairs for your sewing machine or overlocker? Craft and Sewing Centre have you covered, whatever your brand or needs. Our after sales care is second to none and we are one of the few remaining sewing machine retailers who provide expert in-store servicing.
Whether your machine requires a simple service or a major overhaul, our highly reputable eastern Melbourne repair and service centre will bring your machine back to life. We repair sewing machine and overlocker brands Bernina, Brother, Husqvarna Viking, Janome, Juki, Pfaff, Singer and more.
Our experienced and knowledgeable staff can assist you with any service or product enquiries you may have.
Included in our product range and area of expertise are a number of different embroidery and quilting machines, and we are well versed in the functions and mechanics of these machines to be able to assist with any repairs or servicing.
A regular sewing machine or overlocker service is $149 with an initial $75 deposit.
A regular service fixes most machines but if your machine needs one or more parts and we have them in stock, we will replace the faulty parts and add the price of the parts up to a maximum of $75.
A major service is $199 with an initial $75 deposit.
A major service may be required for a machine that has not been serviced in a long time and so requires more time spent on it to bring it back to good health.
If your machine is really sick and requires parts and service that will cost above $75, we will contact you to confirm if you would like to go ahead with the repair. We also tell you whether we consider your machine worth repairing. If you do not wish to go ahead with the quote or your machine is not able to be repaired we will charge you $50 and refund $25 from the deposit. If you decide to purchase a new machine from us within the next 30 days we will refund you the entire $75 deposit.
Any repairs which require a high degree of machine disassembly, attract a major service fee of $199 plus the cost of the parts, which we will inform you of in our quote.
Most oversized and machine and embroidery combinations also attract a major service fee.
A machine service takes about one to two weeks with the majority done by our in-house technician and some taken and returned each week by our second highly trained and experienced technician. A quoted machine generally adds another week.
Some parts for older machines are difficult to obtain which can stretch out the time of repair. Some new parts can also take time if the respective sewing machine companies temporarily run out of stock.
Our standard service includes:
Regular servicing is vital to get the best out your machine. It will extend its life and boost performance. Even if you’re not using your machine you should aim to service it every 12 to 18 months to keep its working parts well-lubricated and operational.
We use Metler embroidery thread and/or Rasant polyester/cotton thread to test your machine. If you usually use a different thread brand and would prefer we set tensions to suit your thread, please bring it in for us and we’ll be happy to oblige.
We aim to complete your repair or service as quickly as possible and can advise how long we expect to take at the time of booking.
Your sewing machine is a wonderfully useful machine when working properly and very frustrating when not.
Why not check a few things before you bring it in for a service.